IT infrastructure has rapidly become one of the most complex and significant divisions within a company. Rather than just focusing on the existing needs of the company, IT can play an important role in supporting new business opportunities and drive digitization. Digitally enabled businesses could not only strengthen their position but be a market leader in their segment. Therefore, when considering the launch of a new product or optimize customer relations, digitization is definitely an aspect to consider.
Although digitization could mean complex processes, it can be seamlessly integrated into existing practices whilst delivering exceptional results and adding further value to any service or product. With digitization a company can provide personal and convenient solutions to its customers resulting additional competitive advantage for them. Many activities typically considered offline can be digitized and with efficient and tailor-made solutions the potentials are almost endless.
Queuing is probably one of the most common part of any offline customer activity. From entering events, to offline banking and in-person customer care to shopping in physical stores, waiting in lines is an inevitable step therefore affecting every customer. Queuing can be very frustrating, so why not transform it and offer a more convenient solution to your customers? Making it digital can reduce waiting time, improve communication with customers and provide valuable insight at the same time.
Our recommendation: Linistry
Linistry’s innovative service can eliminate the problem of traditional queuing, thereby it contributes to increasing customer satisfaction, loyalty and business turnover. Customers can reserve their spot in the queue both onsite and offsite from any location, and turn waiting time into active time, enjoying other meaningful activities. With the onsite solution self-service check-in can be offered via touch enabled devices. However, with the offsite system, your company can also provide the advantage of digital queuing to customers without them having to visit the store personally. They can check-in with their smartphone and receive update with their digital ticket.
Installation with minor or zero investment
Aiming for simplicity, this web-based service doesn’t require installation and can be implemented within days in the case of a simple deployment. The system's built-in, wide-ranging parameterization capability eliminates lengthy development processes. In fact, the fastest deployment and training together took only 45 minutes where 15 advisors were trained and 2 displays and 1 kiosk terminal were deployed. Linistry’s team installed the system completely remotely. The system could also support corporate level queue management functions including customer re-call, redirect, not-shown-up, customizable call order, agent working from multiple desks.
Benefits for the whole company
Besides the clear advantages for customers, Linistry’s solution provide benefits for all the stakeholders of the company. Employers can receive alerts and instant notifications to enhance sales and optimize work efficiency. Furthermore, machine learning allows more precise workload prediction. The system's intelligent, learning algorithm predicts increased customer flow, and helps adjust the assignment of colleagues accordingly. The result is better distributed workload and increased productivity.
With its extended independent software vendor network Softline can offer specific and complex solution to different business needs. Contact us to get more details about our solutions.
Customers are getting used to communicating with chatbots. Besides the many advantages this solution can offer, customization is one of the most important one. Learn more about how your company can benefit from using voice assistants.
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The current retail landscape is defined by disruption. Legacy retailers are competing for market and mindshare with direct-to-consumer startups, brands and ecommerce marketplaces. Consumers now have more choices than ever to fulfill every need, which is accelerating their expectations around the shopping experience. Retailers can power exceptional customer experience by knowing their customers, empowering their employees, enabling intelligent supply chain and reimagining retail.