If your company provides flexible work for your employees, end-user analytics is your solution. It is the most accurate and precise method to monitor end points that simplifies high-level decision-making by providing complete understanding of business performance, business processes and technologies, that is based on endpoints analysis data. End-user analytics is a cloud-based client-server solution and designed for simple, rapid deployment and analysis. The service leverages an agent on endpoints to collect data that is available on a cloud-based console for analysis and reporting.
End-user analytics is capable for regular endpoints polling without a requirement for permanent VPN connection to company's environment. Endpoints might be corporate or privately-owned, physical or VDI, the solution monitors continuously the end users experience and productivity, troubleshooting and resolution of issues from a single console, also monitors the Line-of-Business applications usage and their availability. End-user analytics provides the capability of intelligent processing of collected data with automatic incident logging in ITSM and automatic resolution of specific incidents without any user intervention.
End-user analytics team to maximize performance
To gain all the benefits of end-user analytics Softline provides you not only the implantation but continuous end-user analytics management with monitoring and support. Our team gathers our customer’s requirements and accesses their IT environment to design the most valuable metrics to be collected by end-user analytics. We also configure the solution and assist with the agent's deployment, then we operate the service by performing continuous analysis for end-user analytics data, combining data into reports, defining and registering detected trends, performing deep-dive investigation of nominated problem-records and supporting the solution. Our end-user analytics team selects the best monitoring configuration for your business within two weeks. We make sure you maximize all the features and benefits of end-user analytics solution.
Benefits of end-point monitoring
End-user analytics helps preventing productivity loss because end-user analytics tool proactively monitors both hardware and software to prevent end-points failures, also monitors metrics of end-user activity. As a large healthcare company experienced significant performance issues on a key in-house application that caused negative impact on productivity of nearly 80% of the end users. The data proved the need for application remediation, so our team implemented networking changes along with application modifications, which resulted in improved performance.
End-user analytics saves on maintenance by simply letting automate routine service-desk task to save time and focus on critical issues. Intermittent slowness might happen in a key in-house developed business critical application in every company. In a situation like this our team quickly discovered the problem that was an alarm on minimum disk space. An automated script was run to delete the temp files and an application remediation budget was approved that helped the service desk calls for this issue reduce by over 80%.
Monitoring the employees’ online activity protects the company from security risks. What to do when the security team impose a new requirement for browser based “plug-ins”? Our team used end-user analytics to send within seconds of the installation attempt a warning text to users and notification to IT team. Our team generated monthly reports of threats had been discovered and mitigated, that helped the work of the security team.
If companies cannot provide remote work for their employees, lose competitive advantage. Migrating your organization to Microsoft 365 and Teams solutions is an option for a successful transformation being remote. To make best of the features of Microsoft 365, Softline provides you deployment, adoption and change management services to help your team maximize the benefit of these solutions’ features.
A good IT solutions and services provider offers wide range of support services, the way Softline does, from proactive consultations, through IT infrastructure and workplace management to outsourced helpdesk solutions.